How We HandleMerchant Data
We only use data to run the services you ask for, stay compliant, and improve reliability. When cooperation ends, we follow documented steps to remove data wherever permitted.
Data We Collect
We collect the minimum information needed to move shipments, support your teams, and meet legal requirements.
Operational Data
Shipment details, routing preferences, item descriptions, HS codes, and delivery instructions needed to move goods.
Platform Usage
Activity logs, device information, and performance metrics that help us secure and improve the platform.
Account & Billing
Contact details, business identifiers, billing records, and compliance documentation you share with us.
How We Use Merchant Data
Clear, purpose-driven use—no resale, no unrelated marketing. Always aligned with contracts and applicable law.
Operate, track, and support shipments and logistics workflows you request.
Meet regulatory, customs, and trade compliance obligations in each market.
Provide reporting, analytics, and service quality insights for your team.
Protect the platform against fraud, misuse, or security threats.
Communicate about service updates, incidents, or new capabilities.
Respect retention rules and remove data when our work together ends or when legally permitted.
Safeguards, Sharing, and Retention
Security controls, limited sharing, and practical retention windows keep data aligned with the services you expect.
Security Practices
Access controls, encryption in transit and at rest, and monitoring to reduce unauthorized access.
Limited Sharing
Only with vetted partners (carriers, customs brokers, IT providers) who need it to deliver the services or meet legal duties.
Retention Windows
Kept only as long as needed for operations, compliance, or audit requirements; then archived or deleted on a rolling schedule.
Exit & Deletion
If a merchant stops working with us or requests removal, we follow documented offboarding and data purge steps where allowed.
Your Choices and Questions
You can access, correct, or request deletion of your data where applicable. We honor valid opt-outs and regional requirements.